Whether sent electronically or by post, the business letter has remained a staple of the corporate world for many decades. Business letters are used in transactions for goods and services, cover letters for resumes, letters of resignation, complaint, acknowledgment and to state an individual or entities gratitude for a job well done. While it is acceptable to send a business letter via email, in order to present the ultimate in professionalism, courtesy, and respect to the recipient, it is preferred to send the business letter by post.
A business letter is not just any letter. Business letters have set formats. Each business letter starts with a professional greeting, or salutation, has a body of text, and concludes with the composers signature. A business letter can be composed and sent electronically, via email. But if you wish to make a more personal, powerful statement, it should be printed out and sent by post to the recipient.
Types of Business Letters
There are many different varieties of business letters. Each type centers around a certain topic. This allows the communication between sender and recipient to be quick and streamlined. Below we list ten of the most common business letters composed today.
[mks_toggle title=”Acknowledgement Letter” state=”close “]In this letter, you acknowledge the actions of another, such as receipt of payment, items received or inquiries. You are acknowledging the act performed by another. The acknowledgement letter does not mean that an issue has been resolved, or communication taken place, just that their letter, receipt, items, etc. have been received. More information about acknowledgement letters.[/mks_toggle]
[mks_toggle title=”Adjustment Letter” state=”close “]Adjustment letters are used when the business is responding to an issue that needs to be resolved. They are typically used to respond to complaint letters. Be professional and tactful in letting the client know the outcome of the complaint. More information about adjustment letter writing.[/mks_toggle]
[mks_toggle title=”Apology Letter” state=”close “]Here, the sending is utilizing a formal and professional business tone to perform an apology in the sincerest manner possible. More information and samples for apology letters.[/mks_toggle]
[mks_toggle title=”Appreciation Letter” state=”close “]These letters are crafted to show an earnest appreciation for the actions of others that have benefited the individual or business.[/mks_toggle]
[mks_toggle title=”Complaint Letter” state=”close “]The complaint letter is designed to be objective in stating facts about an issue in order to obtain a solution. Emotion and intensity is to be left at the wayside. Simply state the issue and request a rapid response. The tone is important here. If you appear overly agitated, angry and resentful, the recipient may decide to procrastinate in order to avoid further contact. You want the recipient to pay attention to the issue so it gets resolved quickly. More information about complaint letters.[/mks_toggle]
[mks_toggle title=”Cover Letter” state=”close “]The cover letter accompanies the job resume. This brief business letter lays out the applicants interest in the position and credentials. Cover letters also are used in some deliveries to state the contents and purpose of the items. More information about cover letters.[/mks_toggle]
[mks_toggle title=”Follow-Up Letter” state=”close “]Follow-up letters have a great variety of uses. For example, you could be thanking a company for quickly resolving an issue, expressing gratitude that an order was processed ahead of time, or charity organization following up on donations. More information about writing follow-up letters.[/mks_toggle]
[mks_toggle title=”Inquiry Letter” state=”close “]Inquiry letters are written to request information from a business or organization. In order to obtain the proper information, remember to clearly state what it is you need, giving as much detail as possible. Remember to include your contact information as well. More information about inquiry letters.[/mks_toggle]
[mks_toggle title=”Letter of Recommendation” state=”close “]Letters of recommendation occur when others recommend an individual for a position or project. This letter is designed to show the positive attributes of a potential candidate, and the benefits that individual can offer the company. More information about letter of recommendation.[/mks_toggle]
[mks_toggle title=”Order Letter” state=”close “]Individuals or businesses which are interested in ordering a product or service compose order letters. When you compose this letter, be specific. Include a complete description of the item, such as the product/service name, product number and how many you may need. More information about business order letters.[/mks_toggle]
[mks_toggle title=”Sales Letter” state=”close “]The sales letter is designed to persuade the recipient to consider a product or service. The last thing the writer wants, is to put the reader off, so make sure your sentences are crisp and concise with a friendly flavor. Tell the reader how your product or service will work for them, what you can do for them. Finish the letter with a ‘call to action’, with appropriate contact information. More information about business sales letters.[/mks_toggle]
Importance of General Tone and Composition
The business letter, such as a cover letter, is the first opportunity one has in making contact with an employer, client or supplier. So, as you can see, ensuring that you have set the proper tone of the letter, as well as checking for grammatical errors and typos, is extremely important. This is why it is important to become familiar with the different type of business letters, and to follow their format accordingly.
We spend a good part of our time engaging in informal correspondence with friends and associates through social media chat rooms, forums and texts. So when it comes down to creating a business letter, we really have to tone it down a bit, and it’s this sudden alteration of tone that many find challenging.
Professional Tips to Write a Formal Business Letter
Use Personal Pronouns
Even though you are writing a formal business letter, it is still correspondence between two people. Use personal pronouns throughout your letter when referring to the recipient and yourself. “I am writing in regards to…” or “We appreciate your kind attention to the above matter“. Refer to yourself as “I”, a group you represent as “we”, and the recipient as “you”.
This is a business letter, not a dissertation. Remember to keep your business letter short, concise and to the point. Keep sentences short and brisk, and the entire text brief and professional. Avoid becoming so formal that the letter comes across as stuffy and long winded.
Get Right to the Point
Time is money in the business world, and your recipient does not have time to ‘read between the lines’. Be direct in your approach, while being careful not to digress. Always be specific, and never general or vague regarding the issues. If you require the delivery in 3 to 7 days, be sure to state it.
What Can I Do for You?
This may seem a small concern, but it is not. Depending on the type of business letter, it’s a good rule to remember that the letter is not about ‘you’, it’s about what you can do for the recipient. You want to grab the attention of the recipient, show them what you have to offer.
It’s a good rule of thumb, to keep away from professional terminology that the recipient will not understand. The idea of a business letter is to convey your purpose, so keep that in mind and keep the letter streamlined and free from jargon.
Getting Down to Writing
Once you’ve read about the different types of business letters, and found the category which suits yours and familiarized yourself with the proper tone of the letter, it’s time to get started composing your own. The business letter is much more complex than individuals realize. It’s when you sit down to compose the perfect letter, that you realize it. As such, we’ve come up with a few guidelines to help get you started.
Your letter represents your business, so be sure to use your letterhead for the letter. Your letterhead should be printed on high quality paper in order to make a good impression, not left over copier paper. Remember, in the last part of your business letter you will include a ‘call to action’, so you must be sure to include contact information in your letterhead, such as phone, email address and company website.
To be acceptable, your business letter needs to be composed in either block format, or modified-block format. With block format, the entire letter is aligned to the left, single spaced with double spaces between paragraphs. In modified block format, the entire letter is aligned to the left, with the exception of the date and closing. Here, the date and closing are typed starting at the center of the letter.
Avoid using semi-block formatting as it is seen as informal and unprofessional. Margins for the business letter are 1 to 1.5 inches around the entire page. Keep the font style professional. The font used should be Arial or Times New Roman, size 12. Back away from using ‘creative’ fonts such as comic sans or script. More about formatting a business letter.
Elements of the Formal Business Letter
Each business letter contains certain elements which must be included in the letter.
- Senders Address
- Recipients Address
For both the sender and recipient, be sure to get the names and addresses correct. Use their full name, as well as title: Mr. John Sampson.
Place the date the letter was composed here. It should be in the Month, Day and Year format: January 19, 2018.
The salutation, or greeting is to be professional. Dear Sir or Madam if you are uncertain who will read your letter. If you know the exact name, then use the full name. All salutations end in a colon, not a comma, Dear Sir: Dear Mr. Sampson:
Body of the Letter
Format accordingly, following the rules of your chosen format. Start the letter by introducing the main point, “I am writing this in regards to…”. The following paragraphs make supporting statements, arguments of justifications of the main topic, being careful to include pertinent details. The final paragraph includes a ‘call to action’ as well as contact information if necessary.
The most common closings are Sincerely, Regards and Yours truly. Always capitalize the first word.
This is where the individual who composed the letter signs their name in either blue or black ink.
Enclosures are attachments which you’ve included in your letter. These can be agreements, contracts, brochures, any type of document. Including the enclosure on your business letter is very important. You want to alert the recipient or their personal assistant that there should be extra documents in the package.
Sample Business Letter
The following is a business letter sample. It is written in formal, block style format.
(1 line down)
Compton Carrier Project
Attention: Wayne Goode
555 West Whipple
Compton, NC 55555
(1 line down)
Dear Mr. Goode:
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This letter is in reference to our meeting on Wednesday, July 10, 2017. After discussing the matter with my client, I am writing to follow up with a few concerns regarding your proposed services.
My client is eager to move forward with the project, using your company as the sole provider of services. In order to proceed, I would like to propose a second meeting, this time including my client.
Would it be possible to set up a meeting between yourself, my client and I to further discuss the possibilities of working together on this project? My client and myself will be available from 9 am to 3 pm, Monday through Friday. Please feel free to contact me directly with any questions or concerns.
(1 line down)
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As you can see, composing the perfect business letter can be an involved process. This letter may be the first point of contact you will have with a prospective client, so you want to make sure it serves you properly. You want to ensure that this letter shows the recipient that you are responsible, competent and knowledgeable about the topic, and any procedures involved. It is advised to use a sample business letter, be sure to be brief, to the point and have the letter free from nonsense jargon and fluff. The business letter can be utilized as a tool to make you and your business shine brilliantly among the competition, so use it well, and it will serve you well.