Free Customer Service Cover Letter Templates – Samples

The world of customer service is ever-changing, so there is a demand for professionals who can adapt to the changing environment. When applying for the job, you must demonstrate certain skills to show you are the most suitable candidate. Therefore, you should attach a cover letter to your resume when applying for a customer service job. The cover letter helps you provide context for the skills and qualifications written in your resume. In addition, your cover letter should be well-written because most recruiters scan through the letter before deciding to read it.

A well-written letter should include the appropriate customer service skills for the job. While it is crucial for applicants to have typical customer service skills like patience and self-control, you should also have other valuable skills like communication skills and knowledge of computer software. Your cover letter should align with the skills and qualifications listed in the job description. To ensure your letter is ATS compliant, you should identify and use the keywords when writing it.

This article will guide how to format your Customer Service cover letter, what to include, and tips on how to write a persuasive letter.

Following are customer service letter templates that you can download for free:

Customer Service Skills

Customer service skills are employed when dealing with clients as they help to ensure customer satisfaction. Experienced customer representatives are persuasive and patient with their clients. Therefore, you should incorporate these skills in the cover letter to capture the recruiter’s attention. Soft skills are used when dealing with customers, and hard skills are employed when completing tasks in the office.

The following are some examples of soft skills:

• Empathy
• Active listening
• Patience
• Problem-solving
• Creativity
• Resourcefulness

The following are some examples of hard skills:

• Software management
• Typing skills
• Industry knowledge
• Digital awareness
• Bookkeeping
• Data entry

Statistical insight: As of 2020, customer service representatives earned an average of $35,830 a year. The lowest-paid 25% earned $28,760, while the best-paid 25% earned $ 45,400 in 2020.

The cover letter for customer service should be written correctly. It should be brief and provide all the necessary information without being too wordy.

To ensure the letter is comprehensive, you should incorporate the following elements in your cover letter:

Contact information

Your contact information includes your legal name, address, and phone number. Where necessary, you may include your social media handles.

Salutation

After providing your contact information, you should address the recruiter. It is recommended to address the recruiter or human resources representative by name. If the name is not mentioned in the job description, you may research by looking at the organization’s profile. In other instances, you can use salutations like “To whom it may concern’’.

Body paragraph

The cover letter should attract the recruiter’s attention from the beginning. Next, you should state the position you are applying for, the company’s name, and how you know about the position. You should then provide your skills and qualifications and align them with the job description. Finally, in your supporting paragraphs, exemplify your skills and show how you are fit for the job to grab the recruiter’s attention.

Conclusion

When concluding your letter, maintain the recruiter’s attention by summarizing your skills. State how you can utilize your skills to solve the company’s challenges.

Closer

You should sign your letter off with the appropriate salutation. The commonly used phrases include “Sincerely,” “Yours faithfully,” or “Best regards.”

The standard cover letter lets you express your interest in the job and outline your skills and qualifications. Beyond your skills, the letter should express your interest in the job and in ensuring customer satisfaction; by expressing yourself coherently, you show the recruiter your expertise as a customer representative.

Some information is essential in improving the quality of your cover letter, including:

Paint a picture of yourself

Paint a picture of yourself by outlining your interest in the company and the position. Begin by introducing yourself and stating your qualifications. Next, you should relate your experiences to the job by telling a story of your journey in the career.

For example:

At my last place of work, I was awarded the Customer Service Representative of the Year Award for continuously increasing my employer’s rating. I was also one of the most sought representatives when customers came to the office because I was patient, understanding, and solution-oriented.

Emphasize your soft and hard skills

Skills (both soft and hard) are one of the most crucial elements of the cover letter. When listing your skills, ensure they align with the requirements in the job description; use soft and hard skills to emphasize that you are the best fit for the job. Where the job description lists specific skills, ensure you incorporate them as closely as possible without duplicating them as they are in the description.

For example:

I am proficient in using remote communication applications like Zoom and Microsoft Teams. Further, I have sufficient expertise in typing and using Microsoft Word. In addition, I am patient, service-oriented, motivated, and have impeccable time management skills.

Quantify your achievement with hard numbers

Most recruiters get better insight into your expertise and experience when you state your achievements. Using metrics and quantifiable numbers boosts your cover letter and helps the recruiter understand your skillset.

For example:

–Increased customer satisfaction ratings on the Google play store from 3 to 4.5 stars.
–Designed and disseminated over 15 customized customer survey forms.

Show your passion

Show your passion for the job by explaining how it fits into your career plans and how you can help the company advance its objectives. Relate your benefits to what the company will gain from you. You should also express how you will use your skills when dealing with customers. Some ways in which you can show your passion include:

Tell a story

You should use your cover letter to contextualize your achievements. For instance, you may give examples of relevant successful experiences in your career using the skills mentioned in the job description. These experiences are an excellent chance to show your passion for the job. In addition, highlight how you have used your skills to achieve customer satisfaction.

For example:

During my time on campus, I participated in your surveys on improving customer satisfaction and was impressed with the depths of your implementation strategies. My interest in your company grew, even more when I attended your booths at the Illinois trade fair.

Specify that you researched the company

Include relevant details and values you share with the company in your cover letter. For example, you may state that you researched the company and comment on specific factors like its mission, vision, or values that attracted your interest.

For example:

I enjoy attending your monthly webinars on customer satisfaction and have learned of your unique strategies. I have used the knowledge I gained from your webinars to lead the customer service department at my firm.

Say thankyou

At the end of the letter, thank the recruiter for their time. It not only shows your appreciation, but it also shows that you are courteous.

For example:

Thank you for your time and consideration.

A standard cover letter may ensure that a recruiter assesses your resume; however, an effective cover letter should attract the recruiter’s attention over other applicants.

The following tips can help you write an effective cover letter:

Be persuasive

Your cover letter should convince the recruiter that you are the perfect candidate for the job. Convey your interest by addressing the needs in the job description in a personalized manner and using positive language. The overall tone of your letter should be personable.

Check your spellings

A well-written cover letter should be devoid of mistakes. Grammatical and spelling errors may give the impression that you are careless. Ensure you proofread your letter and edit out any mistakes.

Choose an appropriate subject line

A proper cover letter should let the recruiter know the job you are seeking. In some job descriptions, recruiters specify the subject line; to ensure your cover letter is compliant, read the job description carefully and abide by the instructions. In common practice, you should include your name and the job title in the subject to avoid your application being spammed.  

Keep the letter concise

A good cover letter should be one page long. You should provide all the necessary information, skills, and qualifications without being too wordy. The letter should be three paragraphs long, and you should use bullets to state your accomplishments.

Your cover letter should increase your chances of getting the job you seek. Ensure you provide all crucial personal information, like contact details so that the recruiter can reach you. Convey your enthusiasm by using a positive tone throughout the letter. Also, highlight your most relevant skills and give instances where you have used them successfully.

Customer service mainly involves being the face of the company; as such, you should ensure to list relevant skills in the cover letter. However, you should not forget to list technical skills that will boost your chances of getting the job. For example, skills like proficiency in using Microsoft Word and other software may count towards a positive review from the recruiter. Overall, ensure your cover letter provides the context of you as an applicant and conveys your interest to complement the information in your resume