An Employee Satisfaction Survey Form is a document that contains essential information about the employees and their job satisfaction. It is used by an employer or organization to review their employees’ beliefs relating to a positive work environment and how to fix any mishaps.
This form contains a list of questions that are asked to the employees in order for an employer to understand their thinking when it comes to improving the organizational culture and processes. This is done with an aim of satisfying the employees’ needs in order to facilitate better productivity, output, and improved customer service.
Importance of Employee Satisfaction Survey Form
An employee satisfaction survey form is essential to any manager, employer, or organization in the following ways:
- A manager can identify any dissatisfaction within his or her employees and correct the issue so that these employees can become fully productive.
- An employee satisfaction survey form helps employers to identify toxicity among the employees, hence find ways to increase their morale.
- The employee satisfaction survey form also protects an organization from a decrease in employee retention, hence reduce employee turnover rate.
- An employer will also be able to prevent the loss of customers due to bad attitude from the employees resulting from dissatisfaction.
- An employee satisfaction form informs the employee of the level of satisfaction of his or her employees, which helps them to access to talented employees due to the positive reviews from their current employees.
Conducting Employee Satisfaction Survey (Step-by-Step)
This information is necessary if an employer seeks to get the proper information they need from their employees to improve their morale, productivity, and satisfaction.
Here is a step-by-step guide on how to conduct an employee satisfaction survey for employers or organizations:
Understand the survey requirements
It is not just enough for an employer or organization to pick any employee satisfaction survey form to review their employees. Employers must keep in mind that all surveys are not similar. This means that although these survey forms may have some common things in them, employers should ensure that they design or modify and implement the employee satisfaction survey forms according to their intended requirements.
With the requirements to be met in mind, employers will save their time and money while being able to achieve what they really needed to know. The employers can focus on the number of employees they have, the budget for the review, the feedback they are looking for, and the method they will use to gather the information.
Create a questionnaire
After setting the parameters, the next step for an employer is to create and prepare a questionnaire. An employer should aim at acquiring a transversal overview of the employees’ opinions about their level of satisfaction. This can be achieved by having both qualitative and quantitative questions in the questionnaire.
Also, the questions should focus on various areas of the business or company in order for the employer to access a well-informed overview of what they need. Another way to shape the questions is to ensure that they relate to their employees’ expectations and perceptions of the company.
Choosing the right questions for the questionnaire is an important stage in a successful employee satisfaction survey form.
Collect the employee satisfaction results
Based on the type of survey being conducted and the set objectives to be accomplished by an employer, there are different methods the employer can use, such as postal surveys, email surveys, phone surveys, and face-to-face surveys.
An employer must keep in mind the budget and timespan they have to complete the survey. This will help an employer when selecting a method of collecting employee satisfaction results.
Also, the best approach or method should be one that enables an employer to gather enough information and get the feedback they need.
For quality satisfaction results from the employees, here is an explanation of the four different methods an employer can choose to use:
For postal surveys, the employer sends the questionnaire to the employees via post and expects their feedback still through postal services. This method is time-consuming, hectic, and is at times contributes to inaccurate information. However, this approach is budget-friendly.
This approach requires that your employees have an email address and can access a computer. Email surveys mean that an employer will send the survey and receive the feedback via email. This method is cost-effective, fast, and effective since the employer can access multiple answers at the same time. It can, however, be delayed if the employer does not alert the employees that they have sent out the survey.
An employer uses an autodialer to conduct phone surveys. This means that an employer will input questions on the auto-dialer which will facilitate the calling and feedback collection from employees. The employer will protect the anonymity of their employees by not using an individual from the company. Although this method is time-consuming, it enables the employer to get detailed information from their employees.
This type of survey is almost similar to phone surveys. It is effective but time-consuming, hectic, and costly. An employer will require space and an individual tasked with conducting the interviews.
Analyze the data gathered
After gathering the information from the employees, an employer should then analyze the data that has been gathered. Through analyzing the answers provided in the questionnaires, the employer can understand their overview of the organization and all other areas relating to the business. Also, the employee can know what changes to make and what can be retained in order to retain their talented and satisfied employees.
Employee Satisfaction Survey Conducting Tips
There are factors that employers must keep into consideration when they choose to conduct an employee satisfaction survey to ensure they get proper feedback.
These factors include:
Using clear language
As an employer, it is best to use clear, precise, and simple language instead of corporate language that not many would understand. The surveys should be like an everyday conversation to ensure that the employees provide honest feedback.
The questions used should also be clear to avoid ambiguity; hence wrong answers at the end. the employer should prepare questions using clear language to enable all employees to interpret them correctly and answer them accordingly.
Guaranteeing confidentiality to employees
Without confidentiality, employees are likely to hide information and fail to answer the questions in a sincere manner. However, if an employer guarantees his or her employees that their answers will be confidential, they are bound to answer them honestly.
Choosing a leader
For the survey to run smoothly and for the employer to avoid confusion during the survey, it is best that they appoint a leader.
The leader will be responsible for organizing the survey, collecting the information, and also analyzing the data that has been gathered. With a leader in place, the employer will be guaranteed a smooth employee satisfaction survey procedure.
Employers should also consider using technology to conduct surveys to make the process efficient. This can be done by creating online surveys or using apps or special survey software. With these tools, employers are bound to get more employees participating in the survey since online surveys are easier to use and analyze.
Common Questions in the Form
When creating a questionnaire, an employer should consider categorizing the questions to make the survey successful.
Here are the categories and a list of some common questions under each section:
Questions related to workplace culture
Organizational or workplace culture is an important section to determine the level of satisfaction among the employees.
Some of the questions under this could include:
- Do you enjoy the company’s culture? – The purpose of this question is to establish the effectiveness of the company’s culture with an aim of improving or changing it.
- How open are we to change as an organization? – The whole ideas of this question is to understand the employees’ views about the company’s readiness and acceptance of feedback.
Questions related to the management
This subject focuses on questions that seek to find out the employees’ views of their employer and the relationship they have with the management.
Some of the questions could include:
- Does management seem invested in the success of the team? – With this question, the employer can establish if the management views them as a team or just bosses them around with no involvement.
- Do you feel valued for your contributions? – The purpose is to establish if employees feel like their efforts are appreciated and prioritized.
Questions related to the actual job
These questions are meant to gather information about the employee’s feelings towards their job or position. This subject offers an employer a good measurement of how the employees really feel about their work.
Some of the questions could include:
- Do you find work meaningful? – The employer will be able to establish if employees view their work as more just a money source but more of an inspiration and positive change.
- How happy are you at work? – The purpose of this question is to find out if the employees’ enjoy doing their work, if they are satisfied and what can be done to make them happier at work.
Following are some free downloadable employee satisfaction survey templates for you:
Frequently Asked Questions
What are the different themes of employee satisfaction survey questions?
Themes of employee satisfaction survey questions refer to the subject that the questions focus on. The subjects of the questions used in an employee satisfaction survey form include workplace culture themes, management themes, and actual job themes. Check out the examples of the questions that fall under these three themes under the topic “common questions.”